With Safe mode enabled, test device and application functionality. If the previous issue fails to occur, the cause has been isolated to a 3rd party application and all recently installed / updated applications should be uninstalled. With Safe mode disabled, reinstall then test each application, one at a time, to identify which is causing the problem.
Enable Safe mode
Disable Safe mode
Enable Safe mode
- Ensure the device is powered off.
- To power off, press and hold the Power button.
- Select Power off.
- Select OK.
Allow several seconds for the device to power off.
- To power off, press and hold the Power button.
This may take up to 45 seconds.
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Disable Safe mode
- Press and hold the Power button.
- Select Restart.
- Select OK.
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